Eamonn Murray
Principal Consultant, Strategyn UK
Locale: United Kingdom
Biography: Eamonn Murray is an advisor specializing in customer experience and customer innovation. He has more than 20 years of experience in the field and is a frequent contributor to both publications and conferences.
Eamonn’s experience includes communications, financial services, healthcare, logistics, public services and retail. He has delivered customer experience and innovation programs in the United Kingdom, the United States and across Europe for such companies as Barclays, BT, Comet Group, EDF Energy, Energis, Freddie Mac, ITI Techmedia, Kingston in Business, Novis Telecom, Portugal Telecom, TNT, and Virgin Mobile.
Previously, Eamonn worked as a CRM practice leader for AMS in Europe, and as customer care director at COLT UK, during which time he and his team won a number of leading industry customer service awards.
A graduate of Exeter University, Eamonn started his career at Ernst & Young, where he qualified as a chartered accountant before moving to BT Mobile. During his 10 years at BT Mobile, he worked in both the United Kingdom and the United States and was responsible for the launching of BT’s profitable managed corporate voice messaging service in the 1980s.
Personal: My wife and I have three girls, ages 11 to 17. I enjoy soccer (I help coach my daughter’s under-12 team), tennis, drawing, DIY … and the family, of course!
Last Great Book: Two books Moods of Future Joys and Thunder and Sunshine by Alistair Humphreys, which tell the story of the author’s journey around the world by bike. Humphreys completed his round-the-world bike ride in four years on a budget of just £7,000, clocking up 46,000 miles on the way. Humphreys has to be admired as one of the few people who has camped in Siberia in temperatures of -40C!
Quote: My favorite quote comes from a client: “I have one thing to say to you … (long pause) … You guys are absolutely brilliant.”
Career Break: I was fortunate to work with pioneers in both the cellular phone market and voice messaging industries in the early 1980s.